About/Support

About Us:

The goal from the beginning was an easy to use multi functional storage solution. While the flagship product introduced is one I have passion for, the possibilities have been opened up to many new exciting concepts that will hopefully release in the near future. Currently based in Cleveland, Ohio with a space for in house 3d printing and assembly.

Each box is printed with environmentally friendly PLA for its main components and is hand assembled with testing done before shipping out. If there is anything we can do to enhance your experience with our products, please let us know!

Contact Us:

Email: Nick@luxstow.com

Call or Text: (440)-652-2838

 

Manufacturing Location:

LuxStow LLC.
Highland Heights, OH 44143 

 

FAQS:

How long until it ships out and how long until it’s to my doorstep?

- FREE SHIPPING included (Adult Signature may be required)

     - Custom Orders: Ships in 3-6 days after assembly 

     - Ready to Ship Already Printed Orders: Ships next day

While current shipping speeds are heavily affected with world events, items labelled as print on demand or customized editions take 3-6 days from order and ship following testing and assembly, once shipped it can take 2-5 days usually for delivery. Items labelled as "ready to ship" are already printed and ship next day usually with another 2-5 days for delivery. Total time from ordering to your door can range from 3-8+ days depending on order type and location. Tracking information is uploaded once shipped. Please contact for any questions on tracking or concern for your order.

 

Is shipping discreet?

Shipping return is LuxStow LLC. This product is intended for use by individuals 21 and older. Adult Signature may be required upon delivery. Tracking information is uploaded once shipped.

 

Can I return it after use?

Due to the nature of the product there will NO returns once glass items are used. If glass is received broken please contact the support email with order number and photos of the piece in the bubble wrap in the box. 

 

Can I get an STL for the lift, lid, inlay, etc?

No, we do not currently release any STLs related to what is listed on this site and certain elements are patent pending. Send an email for any replacement part or custom order questions.

 

Is there a warranty?

Torch has a 6 month warranty. 

Please email support for further questions pertaining to returns or warranty. Shipping cost may apply.

 

My boxes shelf only makes it partially up from close?

This products shelf is highly sensitive to weight changes and should only contain what is provided on top, while extras can be supplied underneath the removable tray. This is to ensure the mechanism is able to assist opening the box. The spring mechanism may wear over time and may not fully spring up to its limit hence “assist”. A slight pull up may be required to get it to full extension however the spring should have no issue counterbalancing the payload. Please know this before purchasing.

 

Why do these cost so much? Isn’t this 3d printed? Isn’t 3d printing cheap?

  • PLA is roughly 20-25$ per roll, if you pick 6 different colors as we allow, the cost of just the plastic is 120$+. For perspective, a customized mini herbal station is going for 99$ currently, and since we include FREE SHIPPING with all stations its an even larger gap from breaking even on the colors ordered.

          -How is that even profitable?

 When you buy a unit with 6 different colors, the remaining plastic is used in our “ready to ship” units, offering a lower priced station to those not needing a customized edition.  

  • The stations use 5 brass threaded heat inserts, 3 stainless steel screws, and a customized counterbalance spring. This is a first of its kind in the 3d printed smoking accessory space as it functions mechanically along with metal fasteners.
  • The design process for the station included hundreds of revisions, scrapped parts, but mostly it was the time it took to get a functioning repeatable manufacturing process for the stations.
  • The stations six main parts take 50+ hours in total, with a person changing the file/print out for six different components along with assembly, testing, packaging, and drop off.
  • The stations are printed and assembled in the U.S. right in Cleveland, Ohio.
  • Our goal from the beginning was to offer complete customization within the storage solution to accommodate the wide variety of heady glass and even artist requests to pair with their work. Mainly its personalization that you wont have with bigger brands producing large single, maybe two toned products. We can also model wording into the front of the station at no extra cost just add to order notes or send us a email!


Can I try to modify this box?

Do not under any circumstance tamper with the patent pending spring mechanism. Springs contain energy and could lead to serious injury if released improperly. 

 

Contact: 

For all support and inquirys please allow up to 48 hours for a response depending on time of week. Thank you!

Nick@luxstow.com

Call or Text: (440)-652-2838

 

Return & Refund Policy

Thanks for shopping at LuxStow.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please email support for further instruction.

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Contact Us If you have any questions on how to return your item to us.

 

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of LuxStow LLC's Website, located at Luxstow.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Luxstow.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Payment

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

- Encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Order Rejections

This product is intended for use by individuals 21 and older.

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Product Display/Colors 

Luxstows website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site 

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and LuxStow reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, LuxStow will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. Debit Cards take longer for banks to credit. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.

 Cookies

We employ the use of cookies. By accessing Luxstow.com, you agreed to use cookies in agreement with the LuxStow LLC Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, LuxStow LLC and/or its licensors own the intellectual property rights for all material on Luxstow.com. All intellectual property rights are reserved. You may access this from Luxstow.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Luxstow.com
  • Sell, rent or sub-license material from Luxstow.com
  • Reproduce, duplicate or copy material from Luxstow.com
  • Redistribute content from Luxstow.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Luxstow.com does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of LuxStow LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, LuxStow LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

LuxStow LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant LuxStow LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of LuxStow LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to LuxStow LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of LuxStow LLC logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

The statements and Vaporizers shown on this website have not been evaluated by the US Food and Drug Administration (FDA). These Vaporizers are not designed to diagnose, cure, prevent, or treat any disease. Before using a vaporizer, please consult with a licensed health care provider. If you use a Vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user submitted reviews found on this website are related to the users own personal experiences, and are not endorsed, reviewed, or necessarily shared by LuxStow.com or its affiliates. Vaporizing does not necessarily eliminate any and all toxins found in vaporized substances, so much care should be taken prior to use.

 

Privacy Policy

At LuxStow LLC, accessible at Luxstow.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Luxstow.com and how we use it.

When you visit LuxStow.com we automatically collect website use information as you browse. We use this information to monitor our website and to improve our website to provide you with a faster and more efficient shopping experience. In addition, we may collect personal information that you specifically provide to us and that is collected on an individual basis through web forms and purchases. For example, if you decide to purchase from LuxStow.com, you will need to provide us with personal information and electronic authorization to process your credit card through our website. For purchases, you may need to provide the following information:

  • Name
  • Shipping Address
  • Email Address
  • Credit Card Number
  • Name on Credit Card
  • Expiration Date
  • Credit Card Billing Address
  • 3-Digit Security CCV Code
  • Telephone Number

We do not sell, share, or trade your personal information to any other company without your explicit consent, except to fulfill your order, process your payment, manage shipments and other activities related to fulfilling your transaction. We may also use this information to generate statistical reports to help us understand the market for our products and services and to develop promotional and marketing campaigns. We may use the contact information you provide to us to make you aware of other products and services.

 

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Luxstowllc@gmail.com

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at Luxstowllc@gmail.com

Log Files

LuxStow LLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, LuxStow LLC uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

You may consult this list to find the Privacy Policy for each of the advertising partners of LuxStow LLC.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on LuxStow LLC, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that LuxStow LLC has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies

LuxStow LLC Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Luxstow.com does not knowingly collect any Personal Identifiable Information from children under the age of 13 as the site requires users to be 21 or older. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

California Consumer Privacy Act (CCPA)
YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

To be eligible to opt-out, you must be browsing from California.

https://luxstow.com/pages/ccpa-opt-out

Notice

LuxStow.com reserves the right to amend this Privacy Policy at any time by direct electronic notification to you or by posting the amended terms on this page. All amended terms shall automatically be effective for new users or new purchases immediately on posting and, in all other cases, 30 days after they are initially posted and dated, unless otherwise specified in a notice to you.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.